At IKAWA Home, we know that when you start using our coffee roaster, you will experience coffee at a whole new level. Our roast technology has been tried and tested for years by coffee professionals and drinkers alike - with over 2 million cups of coffee made by our community of home roasters so far. Our roaster is well known for its precise and high quality roasting, as well as its simple operation - this (and more!) lies at the heart of why we are so confident that you’ll love using the IKAWA Home Roaster.

But - to make sure that you have the same level of absolute confidence that we do, when you are considering whether or not to buy - we guarantee you that your IKAWA Home Roaster will let you roast excellent tasting coffee and take your experience of coffee at home to new heights.

So - if you buy the IKAWA Home Roaster and you can’t roast great coffee, you have 30 days to return it for free. Next level coffee experience or we will buy it back.

A few rules to keep this fair!
The IKAWA Home's Next Level Guarantee is subject to the following terms and conditions:

- Read our quick instruction booklet and try the starter kit with our recommended recipes.

- Read through our guidance for getting the best out of your IKAWA Home Roaster. We introduce you here to:
1. How to roast with IKAWA e-book.
2. Understanding coffee flavours.
3. Practical experience in developing your own recipes.

- In order to claim under this guarantee you must:
1. Notify us within 30 days from the date of delivery.
2. Had at least 5 attempts to roast great coffee.
3. Give our expert ‘Here For You’ team the chance to give you some tips if you are still struggling having tried our standard advice.

- This guarantee only applies to purchases made through ikawahome.com.

- In order to claim under this guarantee you will need to contact us via our ‘Here For You’ Support and provide your order number and delivery date.

- You will need to tell us about your experience so far and how you’ve tried to get the best out of your roaster.

- This guarantee only applies to the experience you have had roasting coffee on your Home Roaster - we have a returns policy that you can read more about here that covers faults etc. If for some reason your IKAWA Home Roaster is actually faulty - of course will resolve this ASAP.

- The guarantee does not affect your statutory rights in relation to your IKAWA Home Roaster.

- If you have any queries in relation to this guarantee please contact our customer support team via our Support page.

- Your IKAWA Home Roaster must be used in accordance with the Manual provided with your roaster. If these have not been followed, we reserve the right to reject any request for an exchange.

In practice, we will do our utmost to support you and ask that you try again using some of our extra tips and guidance. It’s our aim that you’ll start to enjoy a new coffee experience at home straight out of the box and for many years thereafter - and we won’t give up on you that easy!

Join the growing community of coffee lovers elevating their experience with coffee at home. We can’t wait to help you get started.

At IKAWA Home, we know that when you start using our coffee roaster, you will experience coffee at a whole new level. Our roast technology has been tried and tested for years by coffee professionals and drinkers alike - with over 2 million cups of coffee made by our community of home roasters so far. Our roaster is well known for its precise and high quality roasting, as well as its simple operation - this (and more!) lies at the heart of why we are so confident that you’ll love using the IKAWA Home Roaster.

But - to make sure that you have the same level of absolute confidence that we do, when you are considering whether or not to buy - we guarantee you that your IKAWA Home Roaster will let you roast excellent tasting coffee and take your experience of coffee at home to new heights.

So - if you buy the IKAWA Home Roaster and you can’t roast great coffee, you have 30 days to return it for free. Next level coffee experience or we will buy it back.

A few rules to keep this fair!
The IKAWA Home's Next Level Guarantee is subject to the following terms and conditions:

- Read our quick instruction booklet and try the starter kit with our recommended recipes.

- Read through our guidance for getting the best out of your IKAWA Home Roaster. We introduce you here to:
1. How to roast with IKAWA e-book.
2. Understanding coffee flavours.
3. Practical experience in developing your own recipes.

- In order to claim under this guarantee you must:
1. Notify us within 30 days from the date of delivery.
2. Had at least 5 attempts to roast great coffee.
3. Give our expert ‘Here For You’ team the chance to give you some tips if you are still struggling having tried our standard advice.

- This guarantee only applies to purchases made through ikawahome.com.

- In order to claim under this guarantee you will need to contact us via our ‘Here For You’ Support and provide your order number and delivery date.

- You will need to tell us about your experience so far and how you’ve tried to get the best out of your roaster.

- This guarantee only applies to the experience you have had roasting coffee on your Home Roaster - we have a returns policy that you can read more about here that covers faults etc. If for some reason your IKAWA Home Roaster is actually faulty - of course will resolve this ASAP.

- The guarantee does not affect your statutory rights in relation to your IKAWA Home Roaster.

- If you have any queries in relation to this guarantee please contact our customer support team via our Support page.

- Your IKAWA Home Roaster must be used in accordance with the Manual provided with your roaster. If these have not been followed, we reserve the right to reject any request for an exchange.

In practice, we will do our utmost to support you and ask that you try again using some of our extra tips and guidance. It’s our aim that you’ll start to enjoy a new coffee experience at home straight out of the box and for many years thereafter - and we won’t give up on you that easy!

Join the growing community of coffee lovers elevating their experience with coffee at home. We can’t wait to help you get started.